LG TEST – Furbish Studio

LG TEST


Want to know a bit more about us and our policies?

So glad you asked...

We're a small team doing a big job of finding one-of-a-kind fabulous items to make you and your home just a bit more interesting (we know you're already a trendsetter - you're shopping at Furbish!). We work out of a turn-of-the-century warehouse in Raleigh, North Carolina, and personally package each order with care.

 

Discounts

Artist pop-up shop purchases are not eligible for promotional discounts during week of release.

All items purchased using a discount code of 20% off or higher are FINAL SALE.


Returns & Exchanges

Please review your order very carefully. Contact info@furbishstudio.com prior to ordering if there are any questions.

 **VINTAGE RUGS -- If you change your mind about your rug purchase, you may return it for store credit only.  Store credit never expires.  Return must be postmarked back to us within 7 days after receipt of purchase to be eligible for store credit.  Customer is responsible for return shipping.

 **PRODUCTS EXCLUDING VINTAGE RUGS AND FINAL SALE -- Returns postmarked back to us within 7 days after receipt of purchase are eligible for a refund.  All expenses will be credited back with the exception of the shipping cost.  Customer is responsible for return shipping.

All international sales are final.

Returns postmarked back to us within 7 to 21 days after receipt of purchase are eligible for store credit only.

Special orders that have been customized or personalized in any way are non-refundable, and cannot be returned. If you have questions about your item(s) regarding this policy, please contact customer service prior to ordering.

Returned items must arrive in original condition to be eligible for refund. Items that are returned and arrive broken or damaged cannot be refunded. This includes items that are damaged in transit. It is the customer's responsibility to correctly package fragile or bulky items to ensure they arrive safely to our returns department. If you have concerns about shipping fragile items, you can refer to UPS guidelines for preparing a package, and additionally, you can insure your package against loss or damage.

All SALE items are FINAL SALE.

All items purchased using a discount code of 20% off or higher are FINAL SALE.

All merchandise marked FINAL SALE is NON-RETURNABLE & NON-REFUNDABLE. We cannot accept returns on these items. If any merchandise that was purchased as final sale is returned, it will not be shipped back to the customer, and you will not receive a refund or store credit. No exceptions will be made.

Returns Form: Click here to download & print a Returns Formplease complete this form and return it to Furbish along with your merchandise. For your convenience, this form is also printed on the back of the Packing Slip that arrived with your order.

Ship returns to this address: FURBISH RETURNS / 1053 E Whitaker Mill Rd  / SUITE 145 / Raleigh, NC 27604


Shipping & Handling

All domestic US orders $8.95 (Alaska & Hawaii, add $25 to the S/H fee.)

All orders shipping outside the United States, will have a shipping cost appropriate to the size/weight of the order and the ship-to location.

All orders are shipped within 3-5 business days unless an item is on back order.  Please allow extra time for shipping due to issues with the postal service and covid-19.
If you have any questions or concerns about the fees, our Customer Service Manager will be more than happy to assist. You can reach Customer Service at info@furbishstudio.com  Monday thru Friday, 10:00am to 5:00pm EST. Emails will be answered within 24 hours on business days.

DOMESTIC ORDERS

Domestic orders are shipped through USPS or UPS Ground service. You will receive an email confirmation when your order has shipped. You can always log into your account for tracking info, or just give us a shout if you need help.

If you need rush delivery, please contact customer service prior to ordering.

Most in-stock items ship within 1-2 days from our NC warehouse although some items may take longer to process. Once shipped, orders are generally received within 5 business days. We do not ship on Saturdays, Sundays or holidays. Items sent directly from our suppliers may take longer to arrive.

While we do all that will can to ensure your order's timely delivery, Furbish Studio cannot be held responsible for conditions beyond our control such as severe weather and service interruptions. If it were us, we'd scale a mountain and walk 3 miles in the snow to get you your goods, but the UPS man, maybe not so much if there's a storm situation.

Please note that items ordered together may be shipped separately. Occasionally some items may be backordered or out of stock. You will be emailed in a timely fashion should this be the case. We're on it!

Orders shipped within North Carolina will be charged NC sales tax.


INTERNATIONAL ORDERS

We offer international shipping to Canada for all products except those which we have shipped directly from our vendors. The shipping cost will be appropriate to the size/weight of the order.

For international orders to locations other than Canada, please contact customer service with your shipping address and items for purchase to receive a shipping quote. You can reach Customer Service at info@furbishstudio.com  Monday thru Friday, 10:00am to 5:00pm EST. Emails will be answered within 24 hours on business days.

Shipping charges vary depending on the weight of the package and the destination country. Our base price for international orders is $25 USD. We ship international orders through www.directlink.com. (remove this entirely) Orders are assigned international tracking numbers. There are no rush orders for international deliveries. 

All shipments going outside of the USA are subject to the duties, customs, handling and other fees. We are not responsible for the reimbursement of any fees assessed at the time of delivery. We are not held responsible for any issues or delays in international customs.

All international sales are final.


Payment Methods

We accept the following methods of payment: Visa, Mastercard, American Express, Furbish Studio E-Gift Cards and PayPal.


A Message to Our Customers

Lastly, THANK YOU! Our customers are amazingly stylish, loyal, design-lovers and sharing our latest finds with you is what keeps our creativity flowing and makes us happy to do a job we love. We dare you to mix, and every time you surprise us with how well you do it.