Want to know a bit more about us and our policies?
So glad you asked...
We're a small team doing a big job of finding one-of-a-kind fabulous items to make you and your home just a bit more interesting (we know you're already a trendsetter - you're shopping at Furbish!). We work out of a turn-of-the-century warehouse in downtown Raleigh, North Carolina, and personally package each order with care and creativity. With the help of 2 schnauzers and 1 poodle, we strive to make sure your order is shipped quickly and correctly, and includes a pretty packet containing your order details and a colorful postcard for your inspiration board.
Returns & Exchanges
Please review your order very carefully. Contact firstname.lastname@example.org prior to ordering if there are any questions.
Returns postmarked back to us within 7 days after receipt of purchase are eligible for a refund.
Returns postmarked back to us within 7 to 21 days after receipt of purchase are eligible for store credit only.
Special orders that have been customized or personalized in any way are non-refundable, and cannot be returned. If you have questions about your item(s) regarding this policy, please contact customer service prior to ordering.
Returned items must arrive in original condition to be eligible for refund. Items that are returned and arrive broken or damaged cannot be refunded. This includes items that are damaged in transit. It is the customer's responsibility to correctly package fragile or bulky items to ensure they arrive safely to our returns department. If you have concerns about shipping fragile items, you can refer to UPS guidelines for preparing a package, and additionally, you can insure your package against loss or damage.
All SALE items are final sale.
All merchandise marked FINAL SALE is NON-RETURNABLE & NON-REFUNDABLE. We cannot accept returns on these items. If any merchandise that was purchased as final sale is returned, it will be shipped back to the customer. No exceptions will be made.
Returns Form: Click here to download & print a Returns Form – please complete this form and return it to Furbish along with your merchandise. For your convenience, this form is also printed on the back of the Packing Slip that arrived with your order.
Ship returns to this address: FURBISH RETURNS / 309 N. Dawson St / Ste. 100 / Raleigh, NC 27603
Shipping & Handling
Shipping prices are based on the value of the items you are purchasing. Please use the chart below to estimate the standard shipping/handling charge for your order. If you have any questions or concerns about the fees, our Customer Service Manager, Lindsey will be more than happy to assist. You can reach her at email@example.com or (984) 242–4733 Monday thru Friday, 10:00am to 5:00pm EST. If you catch us outside of business hours, you can always email!
* For orders to Alaska & Hawaii, add $25 to the S&H fee.
Domestic orders are shipped through USPS or UPS Ground service. You will receive an email confirmation when your order has shipped. You can always log into your account for tracking info, or just give us a shout if you need help.
If you need rush delivery, please contact customer service prior to ordering.
Most in-stock items ship within 1-2 days from our NC warehouse although some items may take longer to process. Once shipped, orders are generally received within 5 business days. We do not ship on Saturdays, Sundays or holidays. Items sent directly from our suppliers may take longer to arrive.
While we do all that will can to ensure your order's timely delivery, Furbish Studio cannot be held responsible for conditions beyond our control such as severe weather and service interruptions. If it were us, we'd scale a mountain and walk 3 miles in the snow to get you your goods, but the UPS man, maybe not so much if there's a storm situation.
Please note that items ordered together may be shipped separately. Occasionally some items may be backordered or out of stock. You will be emailed in a timely fashion should this be the case. We're on it!
Orders shipped within North Carolina will be charged NC sales tax.
For international orders please contact customer service with your shipping address and items for purchase to receive a shipping quote. Shipping charges vary depending on the weight of the package and the destination country. Our base price for international orders is $25 USD. We ship international orders through www.directlink.com. Orders are assigned international tracking numbers. There are no rush orders for international deliveries. We are not held responsible for any issues or delays in international customs. All international sales are final.
We accept the following methods of payment: Visa, Mastercard, American Express, Furbish Studio E-Gift Cards and PayPal.
A Message to Our Customers
Lastly, THANK YOU! Our customers are amazingly stylish, loyal, design-lovers and sharing our latest finds with you is what keeps our creativity flowing and makes us happy to do a job we love. We dare you to mix, and every time you surprise us with how well you do it.