PRIVACY POLICY

Effective Date: May 1, 2024

Welcome to furbishstudio.com ("the Website"), operated by Furbish Studio ("we," "us," or "our"). At Furbish Studio, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Website or interact with us through other means. By using the Website, you agree to the practices described in this Privacy Policy.

Our Commitment to Your Privacy:

At furbishstudio.com, we deeply value your privacy and are dedicated to protecting it. This includes adhering to:

• The United States Federal Electronic Communications Privacy Act.
• The United States Federal Computer Fraud and Abuse Act.
• The European Union's General Data Protection Regulation (GDPR).
• The Canadian privacy laws like PIPEDA.

What We Do with Your Information:

We gather certain information about our customers as part of our service. We only share this information with parties not associated with us when absolutely necessary and in accordance with the law. Your trust is important to us, and we're committed to maintaining the confidentiality and integrity of your personal data.

Information We Collect

Personal Details

We may collect personal information, including but not limited to your name, email address, and phone number, primarily when you make purchases on our Website. Please note that if you purchase our products through third-party platforms, we may not have access to this information.

Types of Information We Collect

In the past year, we have collected the following types of information:

• Basic details, such as names, addresses, phone numbers, and email addresses.
• Information about your online activities, including websites visited, search history, and interaction with advertisements.
• Geolocation data based on your device.
• Sensitive information, such as race, health details, or religious beliefs, but only when necessary.
• User detail information collected through social media integration.
• User detail sharing with affiliates or partners.

Text Marketing and Notifications

How We Collect Your Information:

When you use our Messaging Service, we gather various details from you. This includes:

• Your phone number and email address when you sign up.
• Your messaging history and the content of your messages.
• Information is collected through cookies or similar technologies, which help personalize your experience (like sending you reminders about your shopping cart).
• If you join any contests, sweepstakes, studies, or surveys through the Messaging Service, we collect your contact information and any other details you provide.
• If you contact us with questions or for customer service, we'll also collect your contact information.

Chatbot Interaction

If you use our chatbot, we may collect information related to your interactions with the chatbot and any information you provide during those interactions.

Contacting Us

When you contact us for inquiries or other purposes, we may collect the information you provide during these interactions.

Payment Details

For online purchases, your payment details are processed by third-party payment processors like Shopify. You can review privacy policy at shopify.com/legal/privacy.

Your Security

At furbishstudio.com, we prioritize keeping your financial details private and secure. Here's how we do it:

1. Secure Online Shopping: We use QualitySSL, a top-notch security technology, to encrypt your order information. This means your data is turned into a code that's extremely hard to read, ensuring your transaction is safe and processed immediately.
2. Safe Credit Card Transactions: When you buy something, the credit card details are handled in a secure part of our website. This prevents any misuse or unauthorized access to your information. You'll know you're in a secure area when you see a yellow padlock icon at the bottom left of your screen and the web address begins with furbishstudio.com. This secure zone is where you'll stay throughout the entire checkout process.
3. Trusted Partnerships: We work with third-party companies for credit card processing, shipping, and website hosting. These partners only get the information they need to do their jobs. We make sure they follow strict rules to keep your information safe and private, in line with federal standards.
4. Staff Training and Policies: Our team is trained to protect your personal information. They're instructed to use this information only for business reasons, ensuring your privacy is respected.
5. Legal Compliance: If the law requires it, we may have to share certain personal details about you. This would only happen if ordered by a court or if we believe it's necessary to follow legal requirements.

Your security is our top concern, and we're committed to ensuring a safe and trustworthy shopping experience at furbishstudio.com.

IP Address and Other Automatically Collected Information

We collect general information about your visits to our Website, including the date and time of your visit, your geographic location, and your browsing activities. This information helps us enhance your experience on our Website.

Third-Party Partners

We work with third-party companies to operate our Website and gather data. These partners may use cookies to collect anonymous data about how users interact with our Website. They have committed to using this information solely to improve our services and not for their own purposes.

Overview of Data Collection

Type of Data	Examples	Purpose	Categories of Source	Categories of Third Parties	Data Retention
Identifiers and Personal Information	name, email, etc.	Order processing, communication, and personalization	Direct input by users	Shopify, Klaviyo, Gorgias, Okendo	5 years or as long as the account is active
Internet or Network Activity	browsing history, search history	Website improvement and marketing analysis	Automatic collection when users browse the website	Klaviyo, Okendo	2 years
Geolocation Data	physical location	Localized content, shipping estimates, and targeted marketing	Automatic collection or manual input	Shopify	2 years
Sensitive Personal Information	health data, religious beliefs, etc.	Secure transactions, identity verification, and personalized experiences	Direct input by users	Shopify	5 years or as long as the account is active

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Use of Cookies and Tracking Tools

Our Website employs various tools to enhance your experience:

Cookies

Cookies are small files sent to your computer that remember your preferences and visits to our Website. You can manage or delete cookies through our cookie banner, browser settings, or mobile device settings. However, disabling cookies may affect the functionality of our Website.

Web Beacons

Tiny images known as web beacons help us track which parts of our Website you visit.

Pixel Tags

Pixel tags track your activity on our Website, including the links you click.

We also utilize Google Analytics to understand user interactions without revealing personal identities. To learn more about Google Analytics or opt-out, visit here and here. We may incorporate additional tools in the future to enhance our website analytics.

Chatting on Our Website

Our Website features a chat tool that allows you to interact with automated helpers or real representatives. We may retain chat conversations for record-keeping purposes. Your usage of the chat implies consent to recording.

"Do Not Track" Browser Setting

While some web browsers offer a "Do Not Track" feature, our Website does not alter its behavior based on this signal. Future changes may be implemented if a standard approach is established.

Giving Us Permission to Use Your Info

By providing us with your personal information, you grant us permission to use and share it as outlined in this Privacy Policy.

Age Limit and International Use

Our Website is intended for users aged 18 and older. We do not knowingly collect information from individuals under 13. Using our Website from outside the U.S. implies consent for data transfer across borders.

How We Use Your Info

We use your personal information for various purposes, including:

• Communication
• Order fulfillment
• Issue resolution
• Payment processing (handled by Shopify)
• Understanding user preferences
• Website improvement
• Ensuring website functionality
• Compliance with legal requirements
• Maintaining website security
• Other purposes detailed in our Privacy Policy and Terms and Conditions

We may contact you for essential updates, security, or account-related matters. If you wish to unsubscribe from emails or messages, please let us know.

Getting Texts from Us

When you opt-in for marketing texts, you agree to receive promotional messages. The frequency of these messages varies, and you can opt-out anytime. Standard messaging rates may apply; check with your phone provider.

Your Rights and Choices

You have rights concerning your personal information:

• Access: You can request access to your data.
• Deletion: You can request the deletion of your data.
• Correction: You can update or correct your data.
• Objection: You can object to specific data uses.
• Portability: You can request data portability.

To exercise these rights or learn more, use this link for our Data Subject Request form or contact us at info@furbishstudio.com.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Legal Jurisdiction and Applicable Law

This Privacy Policy is governed by the Dispute Resolution Policy contained in the Terms of Service, available on our Website.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Furbish Studio

1053 E. Whitaker Mill Road Suite 115 Raleigh, NC 27604

info@furbishstudio.com

SMS MARKETING

Furbish Studio Messaging Service Privacy Policy

This Messaging Service Privacy Policy explains how Furbish Studio (hereinafter, "Furbish Studio," "We," "Us," "Our") collects, uses, and shares personal information about you in relation to Our text message marketing program (the "Messaging Service"). This Messaging Service Privacy Policy supplements Our Primary Privacy Policy. For more details, see the section titled "Primary Privacy Policy" below.

Changes to the Messaging Service Privacy Policy
We may revise this Messaging Service Privacy Policy from time to time in our sole discretion. If there are any material changes to this Messaging Service Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Messaging Service Privacy Policy if you continue to use the Messaging Service after the new Messaging Service Privacy Policy takes effect.

Personal Information We Collect
When you sign up for the Messaging Service, We collect personal information such as your name, phone number, and email address. When you use the Messaging Service to send or receive messages, We collect communications metadata (e.g., the time/date a message was sent or received) and the contents of any communications you send or receive via the Messaging Service.

We may also collect information about you using cookies or similar technologies on Our website or other digital properties. Cookies are small text files placed on device browsers that store preferences and facilitate and enhance your experience. Cookies enable personalization of your experience via the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, We will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your personal information if you contact Us with questions about the Messaging Service or for customer service.

Use of Personal Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service; to identify and prevent security risks; to prevent fraudulent, deceptive, and malicious activity including harassment and identify theft; and to verify and maintain the safety, quality, and accuracy of the Messaging Service. For example, We may use cookies to prefill your contact information, and to verify that you are authorized to consent to receive marketing messages to your device.

We may use your personal information to generate aggregated and/or de-identified information. Aggregated and/or de-identified information is not personal information and may be shared with any third party, including advertisers, promotional partners, and sponsors.

Sharing of Personal Information
We may share your personal information as contemplated in Our primary privacy policy, if you consent to Us doing so, as well as in the following circumstances:

• Third Parties that Help Provide the Messaging Service. We may share your personal information with third parties that help Us provide the Messaging Service (including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages, fraud prevention, maintaining the security of the Messaging Service, and to verify your device and contact information).
• Legal Requirements, Disclosures to Protect Us or Others. We may disclose any information We store associated with you to external parties if We, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, Our, or others' rights, property, or safety; enforce Our policies or contracts; collect amounts owed to Us; or assist with an investigation or prosecution of suspected or actual illegal activity.

 

Accurate Information
When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.

Choices and Controls
Text messages may be sent via an automatic telephone dialing system. Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of Our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review Our Terms of Service.

Customer Care
If you are experiencing any problems with the Messaging Service, please visit https://furbishstudio.com and submit the form with details about your problem or your request for support, or email info@furbishstudio.com.

Supplemental California Privacy Notice
This Supplemental California Privacy Notice only applies to Our processing of personal information via the Messaging Service that is subject to the California Consumer Privacy Act of 2018 ("CCPA"). The CCPA provides California residents with the right to know what categories of personal information We have collected about them and whether We have disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. California residents can find this information below:

 

Category of Personal Information Collected by Us	Categories of Third Parties Personal Information is Disclosed to for a Business Purpose
Identifiers	• Service providers
Personal information categories listed in Cal. Civ. Code § 1798.80(e)	• Service providers
Commercial information	• Service providers
Internet or other electronic network activity	• Service providers
Inferences drawn from other personal information to create a profile about a consumer	• Service providers

The categories of sources from which We collect personal information and Our business and commercial purposes for using personal information are set forth above and in Our primary privacy policy.

Additional Privacy Rights for California Residents

Individual Rights under the CCPA.
The CCPA provides California residents with the right to request:

• Access to Personal Information, including obtaining access to or a copy of your personal information.
• Deletion of Personal Information

If you are a California resident and would like to exercise any of your rights under the CCPA, please contact Us at info@furbishstudio.com. We will process such requests in accordance with applicable laws.

"Sales" of Personal Information under the CCPA. For purposes of the CCPA, unless otherwise stated in Our primary privacy policy, We do not "sell" personal information, nor do we have actual knowledge of any "sale" of personal information of minors under 16 years of age.

Non-Discrimination. California residents have the right not to receive discriminatory treatment by Us for the exercise of their rights conferred by the CCPA.

Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, please contact Us at info@furbishstudio.com.

Verification. When you make a request, We will ask you to provide sufficient information that allows Us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include confirming the email address or phone number associated with any personal information We have about you.

Primary Privacy Policy
By signing up to receive text messages from us, you also agree to Our Primary Privacy Policy. This Messaging Service Privacy Policy is strictly limited to the Messaging Service and does not limit or restrict any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.